Terms of sales

 Payment terms

a/ Our invoices are to be paid within 30 days from the date the services were rendered. A shorter deadline may be agreed between the parties for cash advances made by Chatterbus on behalf of the client.

b/ In case of late payment, the following penalties apply :  a flat 10% of the invoice with a minimum payment of 25 €, plus interest at the legal rate applicable from the first day after the payment deadline.


Our rates specify the maximum time that a guide or a coach are at your disposal. Supplements will apply for each period of 30 minutes started beyond the specified time.

Cancellation costs

a/ General conditions

In case of cancellation

  • Between 25 and 11 days prior to the beginning of our services, a minimum administration charge amounting to 50 € will be invoiced
  • Between 10 days and 96 hours, the cancellation fee amounts to 50% of the total bill
  • Between 96 and 48 hours, the cancellation fee amounts to 75% of the total bill
  • Less than 48 hours: 100 % of the total bill

b/ Special conditions

For some services implying time-consuming preparation or the reservation, at our risk, of restaurants or pubs (e.g. our programmes « beer tasting » or « walking dinner »), special cancellation conditions could be applied and will be duly communicated to the client before finalizing the reservation.

Circumstances beyond our control

Chatterbus cannot be liable for circumstances such as strikes or riots or exceptional climatic conditions where the services could not be rendered. 


Any litigation related to interpretation or performance of the contractual terms defined by this document shall be submitted to the exclusive jurisdiction of the Tribunal de Commerce de Bruxelles (Brussels trade court).